FAQ

Frequently Asked Questions

How Can We Help?

Find answers about our products, customization services, quotations, international trade terms, delivery and payment methods.

Product & Customization

Q1: What products do you manufacture?

We specialize in the customized manufacturing of ceramic blow bars, grinding rollers, grinding tables and ball mill liners.

Q2: Do you offer customization or OEM/ODM services?

Yes. We manufacture customized products according to customers' drawings or physical samples. OEM and ODM cooperation is also available.

Q3: Can I customize the packaging?

Yes. Neutral export packaging or customized packaging with your logo and labels is available upon request.

Q4: Are your products certified?

Yes. ISO and other relevant certifications can be provided. Specific certification requirements can be confirmed according to your project.

Q5: Can you provide product brochures?

Yes. We can provide free electronic product brochures and catalogs upon request.

Quotation

Q6: How can I get a quotation?

Please send us your product drawings, dimensions, material requirements, order quantity and contact email. We will evaluate your requirements and send a detailed quotation to your email as soon as possible.

International Trade Terms

Q7: Do you support EXW, FOB, CIF and DDP terms?

Yes. We support various international trade terms, including EXW, FOB, CIF and DDP. Our main shipping ports are Shenzhen and Guangzhou.

Q8: What markets do you serve?

We serve customers in the United States, the United Kingdom, Germany, Southeast Asia and other international markets.

Delivery & Shipping

Q9: Can I order a sample first, and how long does it take?

Yes. Sample production is available and normally takes 7–15 working days. The exact lead time depends on the product structure and customization complexity.

Q10: What shipping methods do you offer?

We can arrange shipment by air, sea or international express. FOB, CIF and DDP trade terms are available.

Payment

Q11: What payment methods do you accept?

We accept T/T bank transfer, L/C and other payment methods subject to order confirmation.

We would love to hear from you.

If you’ve got great products your making or looking to work with us then drop us a line.